Max Kalehoff writes about „the death of the user„. The user as such is „dead“ because all people are users now. In the US it’s 80%, and even in Germany, where I am from, the majority of 62% of the population are „users“.
Letâ€™s just call people what they are: people. The problem is that inaccurate buzzwords and overused vernacular, like users, distance us from our true intentions and interactions with customers and each other. Not just in technology, but in marketing, media, advertising and the Web â€” everywhere, really.
Interesting thought. If you start thinking not about users, but people who use your site, your web application, your whatever tool/marketing gadget, you’re instantly led to think about uses and different usage of things. That should help you thinking more in favour of different target groups and their needs.
One benefit that came from focusing on the person and not the user has been being able to easily see that people have different desired uses and reuses for the data, information, media, etc.
(Joe Jaffe, btw, has been saying that for a while in his podcasts.)