Interesting. There is a post at the „social media today“ blog that states that conversational marketing will outpace traditional marketing by the year 2012. The main obstacles at the moment seem to be:
“Manpower restraints†– 51.1%
“Fear of loss of control†– 46.9%
“Inadequate metrics†– 45.4%
“Culture of their organizations†– 43.5%
“Difficulty with internal sell-through†– 35.8%
The second point should be easier to manage, once the first point has been solved. But that needs success on point 5, which depends on point 3, because point 4 necessitates success on point 3. Confusing? Yes. But doable. And very necessary.