Interesting. There is a post at the „social media today“ blog that states that conversational marketing will outpace traditional marketing by the year 2012. The main obstacles at the moment seem to be:
â€œManpower restraintsâ€ – 51.1%
â€œFear of loss of controlâ€ – 46.9%
â€œInadequate metricsâ€ – 45.4%
â€œCulture of their organizationsâ€ – 43.5%
â€œDifficulty with internal sell-throughâ€ – 35.8%
The second point should be easier to manage, once the first point has been solved. But that needs success on point 5, which depends on point 3, because point 4 necessitates success on point 3. Confusing? Yes. But doable. And very necessary.