Die Bentley Inspirations-App

Ausgerechnet Bentley. Solch eine App hätte ich je eher bei Audi oder BMW vermutet. Ständig denken Automobilmarken darüber nach, wie sie die vielen Ausstattungsvarianten ihrer Modelle möglichst einfach und intuitiv präsentieren können.

Dafür gibt es zum einen die Konfiguratoren, bei denen jedes Detail konfiguriert werden kann und muss. Inklusive Feature-Paketen und Baubarkeitsprüfungen. Die sind jedoch meist zu kompliziert für einen ersten Eindruck. Daher werden gerne „Visualiser“ entwickelt, die das Modell in allen Farb- und Felgenvarianten zeigen. Die Bedienung wird sehr einfach und intuitiv gehalten.

Ausgerechnet Bentley hat jetzt eine App entwickelt, bei der man gar nichts mehr tun muss. Der Nutzer muss sich lediglich ein Video ansehen, während die App die Gesichtszüge studiert. Je nach Reaktion auf die gezeigten Filmszenen werden unterschiedliche Varianten eines Bentleys präsentiert. Klingt innovativer, als ich die Marke bislang wahrgenommen habe.

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Fiesta Movement: a social media influencer aggregation campaign

In Germany in 2006, we had Opel (of GM) giving 4 Opel cars to bloggers for 4 weeks. Now, 3 years later and in the US, where everything is bigger, longer, etc. Ford does something even bigger and longer:

In the ultimate foreign exchange program, our 100 agents are spending six months behind the wheel of their own Fiesta, sharing their experiences, and completing monthly missions to show you what experiencing the Ford Fiesta is all about, way in advance of the U.S. launch in 2010.

FiestaMovement.com pulls in all of our agents’ content across the web to let you follow the Movement in one convenient place.  And each month will highlight different themed Missions, from Travel, Adventure, and Social Activism to Technology, Style & Design, and Entertainment.

Apparently, over 4.000 people applied for this. You can follow the agents on all the usual social media suspects: twitter, facebook, youtube, flickr and on blogs. Plus potentially a few more – it seems to be up to the individual agents, where they want to be present.

The main campaign site is an aggregator of all the agents‘ content. All photos, blog entries, youtube videos,tweets, etc. you can follow on this site, or alternatively via one common RSS feed. Unfortunately, you are not able to participate in any way on the campaign site. No comment option, no voting, etc. At least for now. Once they start the monthly missions (from  May 3rd) this might change, we’ll see. However, it might well be their strategy to keep participation in those places, where the content is, where users are used to participate with content: within the social networks themselves.

According to this source here (in German), the project is the single most important piece of „marketing“ for that car. Sounds like there will be no TV, no print advertising, etc. Quite an interesting approach, definitely one I will follow and see how it develops.

I really like social media aggregation projects like this. They are amongst the most complex to implement, believe me, both in terms of technical integration, as well as working out responsibilities and processes within the agency and with the client. Especially when you’re dealing with time frames that last longer than the usual campaign, i.e. at least 6 months, as in this case (if you include recruitment and teaser phase, which we seem to be in right now).

Last, but not least, you need considerable staff 24/7 to maintain the community to filter not acceptable content (yes, for most projects, there will be some!), if they do actually monitor external commentary. (Because, as mentioned above, you don’t seem to be able to comment or participate at all.)

(By the way, does anyone know the agency behind this?)

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Weblinks, 21st of April

  • Need a short URL for twitter? try http://url.so-smart.be/ instead of the typical tinyurl.com – this is a nice marketing idea by smart, the shortest car around. 😉
  • A nice new advert by Hondy, in stopmotion, using lots and lots of cars:
  • A card board trailer of „300“ by Panasonic – what would happen to Hollywood given the current financial crisis. It belongs to a German UGC campaign of Panasonic. At the microsite papphelden.de you can upload your own cardboard version of a Hollywood Blockbuster an win lots of prizes.

  • A rather cruel (viral) video, could be a little less gruesome, if you ask me. But then, some say, a good viral video needs violence, blood and disgustingness. However, they called it: „violence is no solution“ – it’s an advert for a secure  e-commerce shop.

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Toyota Scion Social Media Strategy

The Toyota Scion social media campaign is amazing for two reasons. First, the casestudy written by the agency lists a few „rules“ for social media strategy which I find quite interesting. You can find those listed below.

The second thing: in the case study, it sounds like a huge, complicated social media campaign, when read quickly. But instead, it’s just a crowd sourcing campaign from what I can see. Users can create their own scion crest on the Scion Speak Website, download it, upload it to facebook or stick it to their car. Nothing more, nothing less. One of the key parts of the campaign was engaging a grafitti artist, who designed all the details you could use to create the crest:

With Scion, we ensured that we developed Scion Speak in collaboration with the Scion enthusiast audience. In fact, we used some of the leaders of the existing online Scion communities to help us to develop the Scion design language. We also ensured that this brand site was designed for purely social and expressive purposes and did not feel like a corporate or money-generating venture.

So apart from the general idea, which seems to fit well to the target audience here are the social media strategy considerations that were mentioned in the casestudy:

Define the key social behaviors of your target online. Where are they socializing? What are the social habits, (e.g., Forrester has social-networking consumer profile segments such as critics, spectators, sharers, etc.) online?

Identify your brand’s social behavior and objective in the social space. How should it socialize with your target? What is the brand’s primary purpose in the social network? Facilitating self-expression? Listening? What is its role at this social party and what useful tools can it create to facilitate this?

Create social-media content; don’t advertise on it. If you’re not providing content, ensure that you are providing a useful service. Social media helps people manage their social lives. It enables them to do something they are already interested in. It gives them the tools to allow for this. Social media provides a service—information, connection points, etc.

Be careful you’re not duplicating established social communities. If your audience is using a strongly established community (i.e., recipe sharing), why create a duplicate, marketing-based branded version of the same community? Why would your target leave the existing community for a branded version of the same offer?

Don’t hijack consumers’ social networks. At the least, marketers should be invited into the social culture. But even better, marketers should create their own culture that consumers want to join. They should also be mindful of forcing friends to endorse products among their peers. Users should be voluntary brand ambassadors, not an enforced sales force.

These points might make it into my set of powerpoint slides regarding social media.

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