Barack Obama seems to utilize quite a few social media tools, having many speeches published on youtube, twittering, and of course blogging and a facebook profile. Now he has launched a crowd sourcing platform „oh boy obama„, on which people can vote for projects during his presidency, once he wins the election.
The concept behind these types of services is that by letting users suggest ideas and vet them via a community voting process, you’ll be left with only the ideas that your most loyal customers really want – and that these are things that are most likely to succeed in the marketplace.
The idea is basically the same as for „my starbucks idea„, „dell ideastorm“ or even „tchibo ideas“ (in Germany). Everybody can submit an idea, users then vote on the ideas, comment&discuss, etc. Apparently, the idea was born out of necessity, but I don’t quite fathom why people might think that Obama has not reached out to the online audience sufficiently enough (as it says in this article).
While I think he does well using all these social media tools, his new platform has one critical flaw as a commenter to one of my previous posts on this type of crowd sourcing noted: the same way users can see the new ideas (and vote&comment), so can his political opponents. And the might see in which direction his campaign topics could be targeted.
Nevertheless, I sometimes wish German politicians would increasingly use these tools…
There seems to be a concurrent trend. Two companies just announced new projects / plattforms on which they want to listen to consumers, engage them, discuss product development with them.
Starbucks launched the website „My Starbucks Idea“ on which they aks users to provide Starbucks with their ideas:
You know better than anyone else what you want from Starbucks. So tell us. Whatâ€™s your Starbucks Idea? Revolutionary or simpleâ€”we want to hear it. Share your ideas, tell us what you think of other peopleâ€™s ideas and join the discussion. Weâ€™re here, and weâ€™re ready to make ideas happen. Letâ€™s get started.
As you would expect, you can post ideas, vote on other’s ideas, discuss ideas, etc. In addition, there is a blog called „ideas in action“ that covers the project. At the moment, some sources are rather cynical about the project, because people mostly just ask about free drinks, fre Wi-Fi, etc. I am curious to see if there will be some really good ideas with added value resulting from this approach.
Chrysler, on the other hand, will launch a „customer advisory board“ of up to 5.000 consumers chosen of those who will apply through the website to take part. Once they can access the forum, they can submit ideas, get a sneak peak at videos, etc. It will be interesting to see if they can capture the right target audience, to quote autoblog:
However, we’re a little unsure if the tactic will provide Chrysler with what it needs to shape the future of its products and services, considering that the only people likely to sign up are partisan pistonheads who are already married to the Mopar camp or slighted customers looking for a place to vent.
For some companies, this change in dealing with the (online) target group has resulted in successes, as Ad Age writes about the Dell case study:
This sort of online listening post worked for Dell, whose IdeaStorm website resulted in a few concrete product developments and, in turn, helped to turn some of the computer-maker’s fiercest critics. One of them, Jeff Jarvis, went from a state of high dudgeon on his blog to praise the company in BusinessWeek.
In my opinion these approaches should probably work fine, as long as there is added value for both sides. If the consumer ideas and suggestions are crap, useless, unreal or simply silly, the companies might soon stop asking consumers in this fashion. It would then be much easier to go back to the old fashioned model of focus group research, where the noise to signal ratio is much better.
On the other hand, there should be some real improvements/products/ideas coming out of these approaches, making the whole outcome visible to the participating audience, showing them that their little contribution did infact change the way these companies go to market (even if the resulting outcomes were not your own idea, you would appreciate the effort made by the company).
Otherwise we’ll start having similar symptons as you have in German elections nowadays. You feel like your vote is too small to make a difference – and heck, no matter what people vote for, it doesn’t feel like things change much anyway. So why bother.