von Roland Hachmann | Okt 9, 2008 | Blog, Digital Marketing, Digital News, Marketing, Social Media Marketing
On Cnet is news about a new study by Gartner with the catching headline of a 50% failure rate:
75 percent of Fortune 1000 companies are eager to get involved in social-networking initiatives for marketing or customer relations purposes, but 50 percent of those campaigns will be classified as failures
The main problem is (oh wonder) the differing expectations about what will happen during those marketing efforts:
The quirkiest and most addictive campaigns often provide little value for the company and turn out to be fads, whereas marketing efforts on the Web often don’t go over as well with the public.
In addition, the report points out that online usage during the purchasing process of all products and services will increase:
Gartner’s research shows that by 2012 fully half of all purchases will have some online component. That could mean searching for product reviews, reading about a new product on a blog, or comparing prices even if the purchase is ultimately made in a store.
So the need to figure out win-win situations for brands and the community are ever more important.
And furthermore, a „heads up“ for online marketers for the financially difficult times ahead:
Businesses will turn to the Web to stay in touch with consumers during a difficult financial climate. “This is going to be a lifeline,†he said. “Your spirit of customers is probably the only thing you have.â€
von Roland Hachmann | Sep 16, 2008 | Ad News, Blog, Digital Culture, Digital Marketing, Marketing, Social Media Marketing
Vacation time is over. I had a fantastic trip along the west coast of the US and throughout several national parks. You can find lots of photos on my flickr stream.
Anyway, back to the daily routine. The first link I found scanning the 2.000+ unread feeds is leading to
Peter Kim’s list of Social Media practises. It’s a very long list of very many different Social Media projects that are best practise, some practise, and sometimes only „practise“. Nevertheless, a good resource, when looking for cases for any type of industry.
von Roland Hachmann | Mai 20, 2008 | Ad News, Blog, Digital Marketing, Marketing, Social Media Marketing
Just when you thought that everybody who wants to use a (corporate) blog in their communication has tried (and sometimes failed miserably), Becks opens the bottle and starts a blogger casting.
Here is what they want:
You live by the blog. You have a way with words that hold people captive. And you don’t shy away from being in the public eye. Then we want you. Give your two cents worth, and we’ll give you a handsome salary and other bright perks. Your name and blogs will be seen by many around the world. Others have 365 days, you have 365 entries in a year. You get to work with Beck’s and a congenial creative team in Amsterdam, The Netherlands. You might even relocate to a greener pasture. Sounds too good to be true?
Adverblog found a quote from a press release:
„Our consumers actively seek out links to new trends and genuine material from around the globe. They have a desire to learn about people who share the same values as they do. The Beck’s new columnist will help uncover and highlight relevant and exciting topics for our consumers, enabling us to better connect with them.“
The idea is not new, but it could work well for becks, if the blogger manages to connect will with the becks consumer. But there are several possible negative outcomes:
- The blogger will blog too much in favour of becks undertakings: it might not be sufficiently authentic and people might stop reading.
- The blogger will blog very independently and could soon be a ‚celebrity‘, successful even when disconnected from the becks brand. Hence the image transfer to becks might decrease over time.
- The blogging could turn out to be extremely boring regardless of the being authentic or not. Again people might stop reading it.
In either case it is a comparatively small investment (at the cost of probably only a few TV commercials) with a large possible upside to it.
von Roland Hachmann | Mai 18, 2008 | Blog, Digital News
I missed the blogpost „social media will be like air“ by Charlene Li in March. But before not mentioning it at all, I’ll rather blog about it late. The article is about the fact that social media, especially the communities/social networks that make up these media plattforms, will be be ubiquitous in a few years. The son of my boss once asked, how people managed to access the internet before computers were invented. A rather smart question, once you think about it.
In a few years kids will ask us, why we used so many different platforms to socially engage with one another online. (And why we used platforms in the first place). Similar to why they will ask us, why we needed stationary big machines with huge screens to access the internet.
So the article of Charlene Li is worth reading in any case, but there was one point that I particularly noticed:
4) A business model where social influence defines marketing value. Today’s advertising models don’t work on social networking sites – that’s because simply targeting better on profile or social graph details is still the same old media model of CPM and CPC pricing. What’s missing is marketing value based on how valuable I am in the context of my influence. For example, Steve Rubel is a highly influential person because he is an authority on social media, the people in his social graph tend to interested in his views, and they in turn have a great deal of authority as well. (Several people came up to me after the speech and said that this is similar to a „PageRank of people“, a very easy way to crystallize the idea.)
There are discussions about the future of your „typical target group“ already going on. The idea of establishing a „PageRank of people“ seems to be a viable solution. Discriminating it may be, but it provides a good indication of who to target – or should we rather call it: speak to?
In summary, Participation is no longer optional writes Steve Rubel, referencing Charlene Li’s post. And he ads:
The end result is that marketers will need to shift the way they approach communities. Static advertising is no longer viable. The solution is collaboration. Marketers will need to tap these emerging social operating systems to build meaningful connections through their sites and others before competitors do.
Engaging in „social networking“ with your brand/product advocates will be is a crucial part of the media mix. I just wonder, when this insight will have found its way into marketing plans of most companies?
von Roland Hachmann | Apr 17, 2008 | Ad News, Blog, Digital Culture, Digital Marketing, Marketing, Social Media Marketing
Seth Godin, godfather of good quotes, recently wrote this:
The best time to look for a job next year is right now. The best time to plan for a sale in three years is right now. The mistake so many marketers make is that they conjoin the urgency of making another sale with the timing to earn the right to make that sale. In other words, you must build trust before you need it. Building trust right when you want to make a sale is just too late.
Publishing your ideas… in books, or on a blog, or in little twits on Twitter… and doing it with patience, over time, is the best way I can think of to lay a foundation for whatever it is you hope to do next.
This is why, in my opinion, Social Media Marketing cannot simply be viewed as another tactical discipline within marketing – or even advertising, as many companies might currently think about it. You shouldn’t just do Social Media Marketing as a one-off, as part of a campaign („we’ll have som TV commercials, some online banners, and, let’s see, some social media activities“).
It needs to be a strategic, long term goal to engage in Social Media activities, to build relations with the target audience, and to build trust for those moments, when you (urgently) need to activate your greatest brand/product fans…
Wo ich sonst so bin...