Andrew Keen is a well known critic of the whole Web 2.0 user generated („communistic“) cult of the amateur that is shaping our media consumption („prosumption“) these days.
Web 2.0 is, in truth, the very worst piece of news for the advertising industry since the birth of mass media. In the short term, the Web 2.0 hysteria marks the end of the golden age of advertising; in the long term, it might even mark the end of advertising itself.
At first I thought he must be joking. And then I looked up his name on Wikipedia – finding out that he must be serious about these things.
Don’t get me wrong – the new media production and consumption setup has changed (and will continue to change) and has had an effect on the advertising business. But instead of complaining about it, we should look at the possibilities and opportunities of the new landscape.
Many of the new technology enabled trends are somewhat user friendly, if not at least user-centric. So why should we not adopt and keep them? Really, there is no time for complaining. It’s a no brainer, that (mostly) bad advertising was first to adopt the new setup. Now we should try to figure out how to continuously create good advertising given the new circumstances.
Let’s not sit there like the music industry (as Andrew Keen writes):
Evidence of the crisis of mass media is depressingly ubiquitous. The recorded music business is in free-fall, the tragic victim of mass digital kleptomania.
There are alternative ways to sell music, Steve Jobs proved it with iTunes. A much more user centric model. Might not yield as high a margin as selling CDs in heavy jewel cases transported across the globe, but that’s the way it goes. Horse carriages were out of fashion at some point, too. Musicians like Madonna and Radiohead seem to get it.
The next couple of quotes are amazing:
What Web 2.0 is doing, compounded by the online consumer’s shrinking attention span and his or her hostility towards the „inauthenticity“ of commercial messages, is radically deflating the value of advertising. […]
As the scarcity of mainstream media is replaced by the abundance of Web 2.0’s user-generated content, advertising itself is being painfully commoditized. […]
No new technology—neither the false dawn of mobile, nor the holy grail of personalized, targeted advertising—is going to save the advertising business now. No, the truth is that advertising can only be saved if we can re-create media scarcity. That means less user-generated content and more professionally created information and entertainment, less technology and more creativity. The advertising community desperately needs more gatekeepers, more professional creative authorities, more so-called media „elites“ who will curate, filter and organize content. That’s the way to re-establish the value of the message. It’s the one commercial antidote to Web 2.0’s radically destructive cultural democracy.
It almost sounds like advertising is a form of art worth protecting for its own good.
Instead, the value of the message should come from relevance, in terms of content, targeting and timing – and of course the creative idea! (This, by the way, has always been the case. But not all advertising in the past has had good content, targeting or timing. Nevermind a creative idea.) A valuable message should still resonate, even when surrounded by a cacophony of user generated clutter.
Only now it is not so easy to spread bad advertising any longer, because the audience has more choices and more control.
What do you think people have thought about bad advertising in the last 50 years? Yes, they fast forwarded, or got a new drink from the fridge, or switched the channel. Or cursed at the TV. Or flicked over to the next page. Bad advertising always existed, and yes, it has always been a pain.
Good advertising, however, has (almost) always found the attention of the audience. And it still does. It has even become a lot easier for the audience to seek and find the content of those campaigns that they’re really interested in. At any time of the day. And it has become much easier to share good advertising, forwarding the content, (clips, emails, site URLs) to their friends.
While Web 2.0 has made it much more difficult for traditional advertising mechanism to work or break through the increasing clutter, there is also a lot of opportunity, new ways for attracting and involving users. Sometimes even beyond what traditional advertising mechanisms are capable of delivering.
Somehow Sony has managed to create a buzz around their ads that gets people curious and waiting to see the ad. The new ad will launch October 5th, but you can already see a „making of“ teaser on YouTube. The team of 40 animators animated 189 small bunnies and one 30 ft giant rabbit – it must have taken a long time to create this:
In times of overmarketed standard target audiences, everyone is trying to find new potential in niche audiences. The new trend is not about a niche per se, because moms are a large segment in general. But not on the net. Online, this segment is not yet properly covered and targeted, even though some studies seem to point out the obvious.
In Germany, there are several sites competing for this apparently very lucrative target audience. Two that I know of are netmoms.de and mamiweb.de. Looks like there is a real run on covering this segment all of a sudden.
Caff now pointed me to several posts/stories about marketing to moms on the web:
The impact of her purchases or what she touts can spread on the Internet far beyond her e-mail list or blog. If your product or service passes the Alpha Mom test, it’s gold. That’s why the nation’s biggest marketers, from Procter & Gamble to General Motors to Nintendo, are focusing on this remix of the modern mom.
The combined study found that 69 percent of online moms subscribe to 1 to 5 retail emails. The study also reported that 86 percent subscribe for discounts and coupons. Also, online moms are more likely to click through emails that include product pricing (62 percent) and photos (61 percent).
When marketing to moms, you need to take advantage of the networks they build. Moms love to talk about what they’re buying, so if you have a good product or message, the word will spread. Virtually all new moms join some sort of play group or support group, so it’s wise to get your message across to these members.
If moms are your target market, you can forget about trying to buy their loyalty with cutesy graphics or long-winded offers. Today’s email-savvy moms respond to price discounts and free shipping in email messages from a handful of trusted senders.
Today’s younger generation is the single best predictor of future behaviors. And right now they are leveraging multiple social Web sites: MySpace and Facebook to chat with friends, Evite to send party invitations and LinkedIn to stay front and center for new business relationships. E-mail for these users has become a tool used strictly for the purpose of collecting business information — special offers, promotions and business information.
As we increase our usage of social networks, our use of e-mail will inevitably decline, reducing the success of e-mail marketing campaigns. Marketers need to take the time to understand what sites their users are comfortable in and then evaluate marketing opportunities in those spaces.
I don’t think it’s only that. (But it will be a large factor.) The other email killer is things like skype and other chat tools, mobile phone messaging, and RSS.
For any communication with your contacts, ther is a better way than email. Or at least there will be. With spam still filling most people’s inbox, they will undoubtedly move to other, uninterrupted channels and only open their email accounts to separate the „bacn“ from the spam.
So email marketing is not dead, as people will continue to use it. But in the next 5 years or so, we’ll probably see a shift in usage patterns, decreasing the target audiences attention to email. It is now, that we need to test the alternatives, so that we have working tactics in the future.
Try out producing widgets for facebook, offering RSS feeds (this should already be a no brainer!), sponsor chats and communities (or offer them yourself), and may be start advertising on the long tail of the web…
Throughout the whole site you find lots of this „I am alive“, it can get anoying at some point so be ready to turn the speakers of.
Of course there is some user generated content possible, you can upload a video of yourself shouting „I’m alive“ or upload a picture of yourself. There is also a „Chatroom“ looking like a cinema. But it was first empty and soon entering guest1237 and guest 1218 wouldn’t answer…
Wo ich sonst so bin...