We’ve seen quite a few examples of corporate sites mashing up social media content and presenting it on a single page. Jeep is one of the earliest examples I can remember (they seem to have some special right now, called „urban ranger“).
Now, since June there is Fiat on the web. A wordpress powered site – actually a blog – with all the ingredients: a facebook widget, a youtube gallery, same with flickr, friendfeed is integrated, delicious links accessible, latest twitter updates: every „mandatory“ item seems to be present.
I am not mentioning that because it appears so fantastically special. Instead, I am slowly getting the perception that these kind of social brand presence aggregator sites are become „business as usual“. Or rather: should be considered by brand marketers as a mandatory online marketing component. Yet: how many of those sites have we really seen? How many brands actually have sufficient social media presences in order to justify such a site?
Mark Lazen is bold on the idea that facebook might soon be on death watch. One of the main points is that Facebook is trying to be all things to all people. (Sort of like AOL a few years ago.) Which is supposedly the first step of being nothing to nobody, resulting in comparative irrelevance.
I am of a more cynical mindset. I believe that when you’re everything, you are actually nothing.
Right – and not, at the same time. Yes, there will always be more specialized sites for everything FB offers. Flickr is better for photos (in quality, not quantity!), twitter is better for realtime status updates. Many community sites are more topically focused, gaming sites offer better games,… the list can go on and on.
But yet: Spreading your digital acitivities and personas over x-many sites is tedious. Especially if you have different IDs (ok, there will be solutions) and different social networks everywhere. Trying out the top-notch applications everywhere is only fun for the digitally inspired early adopters. For everyone else, a good solution will just do. And believe me: the majority is „everyone else“.
In my own personal circle of friends, facebook is still growing, gaining new fans everyday. (And watching the newsfeed has only become interesting in the last couple of months, as my own network of friends grew.)
I am convinced that the digitally inspired (native or immigrant) underestimate the size and power of the late majority. These people (most of my friends amongst these) will praise those sites, that make a digital whatever easy with a one-stop-shop solution. Of course the quality of the applications and offers can’t be sub-optimal. And for certain topics of interest people might migrate to a specialised competitor. But the rest of their digital activities they might still keep at places like facebook or other sites like it.
The key factor is relevance: as long as facebook offers sufficient relevance, aggregated across all service offers, applications and the individual social network, it will stay top of mind with a large audience. The problem only arises, if facebook becomes second rate at everything they offer. Here I assume: the personal social network is the last resort of stickiness. As soon as your own social network has mostly migrated to other sites, you don’t care to stay either.
In Germany in 2006, we had Opel (of GM) giving 4 Opel cars to bloggers for 4 weeks. Now, 3 years later and in the US, where everything is bigger, longer, etc. Ford does something even bigger and longer:
In the ultimate foreign exchange program, our 100 agents are spending six months behind the wheel of their own Fiesta, sharing their experiences, and completing monthly missions to show you what experiencing the Ford Fiesta is all about, way in advance of the U.S. launch in 2010.
FiestaMovement.com pulls in all of our agents’ content across the web to let you follow the Movement in one convenient place. And each month will highlight different themed Missions, from Travel, Adventure, and Social Activism to Technology, Style & Design, and Entertainment.
Apparently, over 4.000 people applied for this. You can follow the agents on all the usual social media suspects: twitter, facebook, youtube, flickr and on blogs. Plus potentially a few more – it seems to be up to the individual agents, where they want to be present.
The main campaign site is an aggregator of all the agents‘ content. All photos, blog entries, youtube videos,tweets, etc. you can follow on this site, or alternatively via one common RSS feed. Unfortunately, you are not able to participate in any way on the campaign site. No comment option, no voting, etc. At least for now. Once they start the monthly missions (from May 3rd) this might change, we’ll see. However, it might well be their strategy to keep participation in those places, where the content is, where users are used to participate with content: within the social networks themselves.
According to this source here (in German), the project is the single most important piece of „marketing“ for that car. Sounds like there will be no TV, no print advertising, etc. Quite an interesting approach, definitely one I will follow and see how it develops.
I really like social media aggregation projects like this. They are amongst the most complex to implement, believe me, both in terms of technical integration, as well as working out responsibilities and processes within the agency and with the client. Especially when you’re dealing with time frames that last longer than the usual campaign, i.e. at least 6 months, as in this case (if you include recruitment and teaser phase, which we seem to be in right now).
Last, but not least, you need considerable staff 24/7 to maintain the community to filter not acceptable content (yes, for most projects, there will be some!), if they do actually monitor external commentary. (Because, as mentioned above, you don’t seem to be able to comment or participate at all.)
(By the way, does anyone know the agency behind this?)
Mary C. Joyce was the New Media Operation Manager of Barrack Obama’s electoral staff. German Techsite Golem interviewed her during re:publica, a german blogger conference last week. It’s not about the tools, she says, it’s the strategy. I almost guessed that…
Social networks may never find the ad dollars they’re hunting for because they don’t really have a right to them.
he continues. A provocative statement made to the Digital Non-Conference, a program by Cincinnati’s Digital Hub Initiative. His feeling is, that most social network activity is rather private in nature:
„I have a reaction to that as a consumer advocate and an advertiser,“ he said. „What in heaven’s name made you think you could monetize the real estate in which somebody is breaking up with their girlfriend?“
These private conversations are, well, private. But these ads are just as obtrusive as all the advertising in the pub your spending your time with your friends at. We’re used to having social interactions in surroundings covered with advertising. We just don’t want to be interrupted or bothered by it. Most facebook advertising isn’t interrupting. It’s small banner ads on the side of the screen, which I, quite frankly, rarely notice.
And while we talk about moving into places that are largely made up of consumer generated media, he states:
Consumers weren’t trying to generate media. They were trying to talk to somebody. So it just seems a bit arrogant. … We hijack their own conversations, their own thoughts and feelings, and try to monetize it.“
True, but I guess most marketers don’t want to buy regular adspace for the very reason that most people will not notice (nor click) it. So, if they could find more interesting, more effective ways to leverage these communities – e.g. by providing something of more added value, they would happily try it. Like the little ad supported postcards you get in most german pubs. They are widely accepted and people look forward to looking at them every time they pass by the little postcard rack on their way to the rest rooms.
These added value things could be, for example, small applications that enrich your social network profile:
He cited Facebook applications as a potentially valuable vehicle for advertisers, one in which they can create an environment that’s favorable for their brands and consumers alike.
Facebook Apps are just one things. Groups, product profiles, etc. are other possibilities. Imagination and social skills are key to finding these new value adders for social networks…
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