Social media sites and the impact on email marketing

At DMNews, there is a column about the impact of social media on email marketing, which is quite interesting:

Today’s younger generation is the single best predictor of future behaviors. And right now they are leveraging multiple social Web sites: MySpace and Facebook to chat with friends, Evite to send party invitations and LinkedIn to stay front and center for new business relationships. E-mail for these users has become a tool used strictly for the purpose of collecting business information — special offers, promotions and business information.

As we increase our usage of social networks, our use of e-mail will inevitably decline, reducing the success of e-mail marketing campaigns. Marketers need to take the time to understand what sites their users are comfortable in and then evaluate marketing opportunities in those spaces.

I don’t think it’s only that. (But it will be a large factor.) The other email killer is things like skype and other chat tools, mobile phone messaging, and RSS.

For any communication with your contacts, ther is a better way than email. Or at least there will be. With spam still filling most people’s inbox, they will undoubtedly move to other, uninterrupted channels and only open their email accounts to separate the „bacn“ from the spam.

So email marketing is not dead, as people will continue to use it. But in the next 5 years or so, we’ll probably see a shift in usage patterns, decreasing the target audiences attention to email. It is now, that we need to test the alternatives, so that we have working tactics in the future.

Try out producing widgets for facebook, offering RSS feeds (this should already be a no brainer!), sponsor chats and communities (or offer them yourself), and may be start advertising on the long tail of the web…

Blue Note records starts digital services

This seems so obvious, yet it took some time to realize it. According to this Reuters article, Blue Note records (one of the most famous brands for Jazz Music) has dived into offering a digital experience:

The label is in the process of revamping the site to become a social network and digital music store for fans of jazz and blues — the staples of the Blue Note catalog — rather than a simple promotional Web site for its artists.

They are targetting the age group of the 35 to 55 year olds. It’s not the typical target group for downloading music and/or getting heavily involved in social networks, you might think.

But it is indeed a target group

  • with more money available than the teens (and apparently more willing to spend it on music, too)
  • looking for specialised music – think about the long tail effects of digital music!

There seems to be a trend, as Blue Note is not the first:

Blue Note’s pending Web site is just the latest. Universal Music Group opened a digital jazz and classical music service in the United Kingdom in January, and last December a social networking site aimed at the 35-and-up crowd called Urban Boomer (UBTunes) went live.

More on advertising on social networks via widgets

Some more ramblings on advertising on social networks, as I have written about it lately already: Sean Carton also thinks that advertising on social networks won’t work properly using regular ads. His point of why widgets might be the better solution (and I agree):

This is why widgets have been getting so much play lately: they don’t intrude on the user experience. Yeah, they’re branded. Yeah, they’re obviously a product of crass commercialism, but when done well they enhance rather than detract from the experience. They can become part of the conversation you’re having with friends and acquaintances, not an interruption of that conversation. Are widgets the answer to how advertising can work in social networking?

Not at all, but they’re a beginning. The answer will become apparent when we think outside of the ol‘ display advertising box and start to imagine ways we can work with the essential nature of social networking, rather than against it.

How can we join communities of interest in an authentically helpful way? How can we give consumers the tools to facilitate their conversations about our products or services (conversations they’re going to have anyway, with our without our help)? How can we help connect them to get help, advice, or suggestions from others (Dave Evans has a few good ideas)? How can we make it easier for true believers and brand fans to do the selling for us (or help recruit new fans)? How can we work with what’s going on rather than against it?

The question is, whether this is really a solution for all advertisers. Also, these considerations, same as the debate about the effectiveness of contextual ads only focus on the click rate as the only measure of success. I know, I know, we’re in the interactive space, so why go back to the old ad measurement models?

But then again, an eyeball is an eyeball and nobody can deny the value of attention of these eyeballs. Even if the click rate suggests failure, the message might have stuck. Don’t you think? Otherwise you would reduce the awareness and brand building capabilities of the online space to a story of how many people clicked, not how many people saw and remembered the message. That can’t be right, can it?*

But, going back to Seans point: yes, let’s rather entice the consumers with something of value. Something that provides this value at a point in time and (web-)space, where the consumer will most likely associate the best positive times with your brand because of your contribution to their needs and preferences. If it can be done best on social networks providing widgets (at least for now), then think of a good idea and go do it!

(*I am not oblivious at all to the fact, that interaction with the ads (i.e. clicking and interacting with the subsequent pages) will reinforce the message, make the whole awareness campaign x-times more successful!)

Popular Web 2.0 Tools for B2B Marketers?

This is a headline I read at marketinvox.com. And this is the info you get there:

B2B marketers have adopted blogs and RSS more than other Web 2.0 tools such as wikis, according to the report; moreover, smaller marketers – the Davids among the Goliaths – are at the forefront: Some three-quarters of surveyed marketers that have deployed Web 2.0 tools are in companies of 10,000 or fewer people.

Some other findings from „The B2B Web 2.0 Tools Report“:

  • Nearly two-thirds (64 percent) of respondents use blogs, 58 percent use RSS feeds, followed by podcasts (54 percent), videocasts (43 percent), social networks and communities (42 percent) and wikis (19 percent).
  • The most frequently noted blogging services were WordPress (35 percent) and Blogger (30 percent), followed by TypePad (19 percent).
  • Users‘ favorite RSS readers are those offered by Mozilla Firefox (23 percent), MyYahoo (20 percent) and Bloglines (17 percent).

Fascinating news. So I went to the website of the tools report. On this site you get the results, and you can also participiate in the survey:

Tools are ranked according to the number of mentions by qualified B2B marketers. The number of ‘Votes’ is tallied in the second last column of the table.

If you sum up the votes, you can see that there are only 61 votes sofar. In my opinion this is hardly a solid number for issuing such a press release! Don’t get me wrong: the findings will be interesting, once there is a substantial number of participants. But don’t start with such a bold headline on such a small number of findings!

Regarding the statement „qualified B2B marketers“: the survey can be filled in by anyone. There are qualification questions, but you can fill in anything you want. I am sure there will be quite a few people filling in this survey in any random way, only because they are interested in receiving a full copy of the results.

Let’s wait and see what the results will be in a few weeks.