Links & News, 23.05.07

The Omnivores of Web 2.0

A TechCrunch post on the new Pew Internet & American Life Project study mentions the increasing digital divide amongst the internet use population in the US. One thing I found quite funny was the name for the 8% top internet users. They’re called omnivores, because they consume everything, no questions asked.

8% of people are considered to be “omnivores” which the study describes as being Web 2.0 devotes, highly engaged with video online and digital content; “creative participants in cyberspace”.

That’s me, I guess!

Digital Attention Deficit Trait…

So this how people get alienated these days: by having too many digital connections with others. Says this article on Forbes.

Thanks to technology, people have never been more connected–or more alienated

There is a lot of Klischee stuff in that article, but yet some good quotes:

The self that grows up with multitasking and rapid response measures success by calls made, e-mails answered and messages responded to.

We live a contradiction: Insisting that our world is increasingly complex, we nevertheless have created a communications culture that has decreased the time available for us to sit and think, uninterrupted.

One thought, though, takes it a little over the top, I think:

One says, „I don’t have enough time alone with my mind“; another, „I artificially make time to think.“ Such formulations depend on an „I“ separate from the technology, a self that can put the technology aside so as to function apart from its demands. But it’s in conflict with a growing reality of lives lived in the presence of screens, whether on a laptop, palmtop, cell phone or BlackBerry. We are learning to see ourselves as cyborgs, at one with our devices. To put it most starkly: To make more time means turning off our devices, disengaging from the always-on culture. But this is not a simple proposition, since our devices have become more closely coupled to our sense of our bodies and increasingly feel like extensions of our minds.

(found on the „cult of the amateur“ blog.)

New Trendbriefing: The tyranny of transparency (But I don’t feel sorry)

The new trendbriefing is all about the tyranny of transparency:

„Old economy fog is clearing: no longer can incompetence, below-par performance, ignored global standards, anti-social & anti-eco behavior, or opaque pricing be obscured. In its place has come a transparent, fully informed marketplace, where producers have no excuse left to underperform. TRANSPARENCY TYRANNY for some, TRANSPARENCY TRIUMPH for others.“

Opinion portals, blogs, review sites, forums, video sites, etc. etc. The modern consumer has every means to publish his or her opinion about everything – and every consumer can also find opinions on everything. And it’s only going to get worse over time, says that report. The amount might, as they write, outnumber the fake reviews written by the brands themselves leading to greater „honesty“ and „trust“.

But it also means that users will need ever better and more intelligent filters to find anything useful – especially something useful for THEM. Since the reviews might be written by users with a completely different taste for things. Other fields of danger are company internal things being spread, of course.
Yet, I don’t feel sorry for these companies. If they have things to hide, then it’s a threat for them.

At the same time, it is a huge chance for companies. Of course, people will also spread good news, so there will be a lot more word of mouth going around.

But the main factor is in the fields of market research: It has become so easy and inexpensive to find out, what consumers are really thinking about products and services! The more diverse the landscape of reviews, videos, soundbites or photos, the better results of an „online conversation research“ can get. I recommend to everyone to go „egosurfing“ – either for your own name, or for your company, your brand.

So don’t try to solve the problem of transparency, grab the opportunity of endless free consumer insights!

Marketing with Twitter – four ideas.

While I am still unsure about the real value of Twitter in marketing, Rohit Bhargava mentions four ideas of how Twitter can be valueable. I still ain’t convinced completely, but getting there…

Capture the live pulse of an event
This is one of the most popular marketing uses that I have seen for Twitter, where it is used to offer a visual display of conversations happening around an event. More and more interactive events have this, and I suspect other non-Web related events will start to incorporate it as well to offer participants a visual way to track the pulse of an event and determine where to spend time.

Undoubtedly, this could work. The question is: who is the target audience? If it is all those people at the event, who subscribe to one twitter feed about the event, it could be brilliant to let everyone know what is happening elsewhere within the event. If it is for people outside the event, the whole twittersphere of the event will sound like 140-character long gibberish to those not present, I suppose.

Deepen a static experience through live commentary
I saw an interesting story last week about how Fox is going to be using Twitter to promote their new show Drive by having the director provide live updates and directors commentary via Twitter throughout the show. We will definitely be seeing more of this type of marketing in the near future.

This could be nice, but only if the show is live, too. Otherwise, we’ll be reading tweets about stuff that we know nothing about until we see it a few months later on TV.

Facilitate collaborative watching
When it comes to watching video content online or on television, Twitter can allow you to watch something „alongside“ anyone anywhere by sharing your impressions and reading impressions from others as a program unfolds. This is a powerful new method of sharing feedback and ideas

This won’t work, if we truly believe in the end of programmed television. If people are not watching things at the same time, because everyone can watch „on demand“, then how can you share your thoughts with other viewers via twitter? Unless there is a „twitter group“ for that particular movie or series – and I just underestimate the scale of randomness: the fact that for some shows, there will always be somebody, at any given time, watching the same show as myself…

Add a new dimension to promotions
Scavenger hunts, user generated content campaigns, and other reality based marketing promotions are growing popularity as ways to encourage interaction from customers. Twitter can offer a way of encouraging dialogue between promotion participants and adding an „instant message style“ dimension to a promotion without the privacy and contact acceptance barriers normally associated with using IM for marketing.

This, I think, could be a fantastic use for twitter. A connection of customers in Twitter groups during promotions, enabling „swarm intelligence“, as we call it here in Germany, would be a brilliant setup for all sorts of ideas for promos, alternate reality games, real life social games or gatherings, etc.

So, in general, I start to like the idea of using Twitter for marketing, having been sceptical a few weeks / months ago. But I do think, that we still need a lot of refinement to make sure it’s not just a gimmick, but does actually contribute value to campaigns.

Life can be so contradictory sometimes …

Sitting in the sun of our office balcony today, I was very busy explaining to a colleague about joost, about kyteTV, as well as the fact that TV changes and advertising needs to adapt. In essence, I told her, that soon enough regular TV programming will be a thing of the past and that TV stations needs to rethink how they will distribute content (if they want to continue to play a role at all).

And then, right after work, I went to the local computer store in order to buy a DVB-T (digital television) adapter for my laptop, because I want to be able to watch regular television while surfing around the blogs. Stupid, isn’t it?