Martin Oetting – sorry, Dr. Martin Oetting, as of a short while ago (congratulations!), just published a reference to his newly released thesis: ripple effect (How Empowered Involvement Drives Word of Mouth). The link leads to a page with a small „social media release“, which includes a PDF with a short summary (in German), a video interview, etc.
The key question triggering this whole study was: „how can marketing leverage word-of-mouth for products and brands?“
The answer, in short: empowered involvement, by offering choice and meaning, leveraging consumer competence, allowing for real impact by the target audience. The long answer: buy the book 😉
Here is the video interview with Dr. Martin Oetting (in German):